Effective Date: 26/12/2025
Last Updated: 26/12/2025

East Midlands Contractors Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eastmidlandscontractors.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We collect personal and non-personal information about you when you interact with our Site.

Personal information is data that can identify you directly or indirectly, such as:

• Name
   
• Email address
   
• Phone number
   
• Mailing or billing address
   
• Payment information (e.g., card details, payment references)
   
• Account details (e.g., username, password)
   
• Any information you provide when requesting a quote, submitting an enquiry, or booking a service
   

Non-personal information cannot be used to identify you and may include:

• Browser type and version
   
• Device type and operating system
   
• IP address
   
• Referring website
   
• Pages visited on our Site and time spent on them
   
• Approximate location data (if enabled)
   

We may collect information from you in various ways, including:

When you:

• Submit an enquiry form
   
• Request a quote
   
• Subscribe to a newsletter
   
• Register for an account (where available)
   
• Make a purchase or transaction (where available)
   
• Contact customer support
   

When you browse our Site, we may collect data through cookies, web beacons, and analytics tools.

We may receive information from:

• Advertising partners (where used)
   
• Social media platforms when you interact with our pages or connect services
   
• Analytics providers (e.g., Google Analytics)
   

We use your information to:

• Provide and improve our services
   
• Process transactions and send confirmations (where applicable)
   
• Send administrative information, including updates and changes to our terms
   
• Respond to enquiries and provide customer support
   
• Personalise user experience
   
• Deliver relevant marketing communications (where permitted)
   
• Conduct internal research and analytics to improve our Site and services
   
• Maintain the security and integrity of our Site
   

We use cookies and similar tracking technologies to enhance your experience.

Cookies are small text files stored on your device that help us recognise your browser and remember preferences.

• Essential Cookies: Necessary for website functionality
   
• Performance Cookies: Help us understand how visitors use the Site
   
• Advertising Cookies: Used to deliver relevant ads (where applicable)
   

You can adjust cookie preferences through your browser settings. Disabling cookies may affect parts of the Site.

We do not sell your personal information. However, we may share your information with:

• Service Providers: Hosting, analytics, email services, payment processing, and IT support
   
• Advertising/Marketing Partners: To deliver relevant marketing (where applicable and permitted)
   
• Legal Authorities: If required to comply with legal obligations, enforce our rights, or protect safety
   

Our Site may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties. Please review their privacy policies before interacting with them.

We retain your information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes (e.g., tax, legal, or dispute resolution).

We implement appropriate technical and organisational measures to protect your personal information. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access, update, or delete your personal information
   
• Object to processing or request restriction of processing
   
• Withdraw consent (where processing is based on consent)
   
• Opt out of marketing communications at any time
   

UK/EU GDPR: If you are in the UK or EEA, you may also have rights to data portability and to lodge a complaint with the relevant data protection authority.

Our Site is not intended for children under 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children.

If you access our Site from outside the United Kingdom, your information may be transferred to and processed in the UK or other countries where our service providers operate. Where required, we use appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

East Midlands Contractors Ltd
Email: info@eastmidlandscontractors.com
Phone: 0115 990 4990
Address: 1 Derby Road, Eastwood, Nottingham, NG16 3PA